Aren't Insurance companies funny? Always looking out for us, aren't they? With my pregnancy insurance coverage I had, I had enrolled in a baby program on Nov. 20th that helps financially challenged moms in many ways. I received the phone call to welcome me to the program days after I lost Sydney and while they may not have had any way of knowing of our loss, I am pretty sure my shrieking cries to this lady over the phone and my story got her attention. She apologized and said she would take care of it for me. So imagine my fun surprise when I check my mail this weekend to find a welcome packet and information on the BabyLove program. They wanted to make sure that I knew how excited they were about my pregnancy. Now, my point is this. The same Insurance/Medical Group didn't seem to miss any steps in sending me my expiration notice of insurance, letting me know that as of Jan. 31, I will no longer have insurance with them. No baby, no insurance. Yet, this same group somehow "missed" or forgot about taking me out of the system for BabyLove, or canceling my membership in the program, or deleting me from their mailing list..this same group didn't skip a beat in sending me a big fat bill from a procedure all the way back in June.... So, I make the awful phone call this morning to please ask them again to take me off their list. I reminded them that I had delivered my baby stillborn almost 2 months ago. That I cannot keep receiving their books and packets, that it is just too hard. The lady simply said, ok, thank you 'mam. Like, I was canceling a damn magazine subscription. Wake up, people. Have some compassion. Treat me like a human being. At least say sorry that there was a misunderstanding, sorry for the awkward mail, sorry for my loss??????
Guess you could call me pissed off at the moment.
Monday, January 28, 2008
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4 comments:
I'm sorry Lyss, I imagine it really stings, stinks and downright sucks. Sorry if that offends anyone. Sharing it with the rest of us is at least some sort of release, I hope. We are all here to listen to your hurts and anger. We love you and we can take it all, so keep coming with it. We're here for the long run.
i'm sorry. and i love you. m^m
Write them a letter. I used to work for a large insurance company, and we had several situations like this (not nearly as devastating) and people wrote letters to the presidents, vice presidents, etc. Boy, did that get things done. And it should -- it is unpardonable that they would not have handled this IMMEDIATELY following your phone conversation right after you lost Sydney. And be sure to mention the customer service representative just giving you the ol' "ok thanks" today. I'm sure s/he just didn't know what to say, but it's horrid and it turns my stomach.
I am so sorry for all of this -- that you have to be dealing with any of these hurts instead of going along like you should be, dealing with the annoyances of late pregnancy. I hate this for you, and you are in my prayers.
Oh -- I will even draft the letter for you if you are overwhelmed. I just really think you should do something about it, and who knows if the schmuck you talked to today will actually fix their records.
why are people dumb? why do things like this keep happening? i almost just expect, as you probably do, that once a week something like this will happen for months from now. ugh. so sorry. can i scan your mail and weed out your phone calls?
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